7:30am - 8:30am

Registration and Breakfast

8:30am - 8:45am

Opening Remarks

David W. Bates, MD, MSc

Keynote Address

8:45am - 9:35am

Healthcare Provider Burnout and Resilience (Panel)


9:45am - 10:30am

1A: "No Standardization without Representation": The Development and Implementation of Dana-Farber Pathways

Carole Dalby, RN, MBA, OCN, CCRP and David Jackman, MD

1B: Developing a Process Improvement Project Assessment: Inpatient Psych Care Redesign Work at Brigham and Women's Faulkner Hospital

Claire Massero, MS and Katherine Santos

1C: Population Health

Sree Chaguturu, MD

10:30am - 10:45am

Coffee Break

Refreshments provided

Session Options 2A - 2C

10:45am - 11:30am

2A: Approaching Risk Preemptively to Manage the Rapidly Increasing Complexity in Cancer Care

Hakim Lakhani and Jeff Durney

2B: Detecting and Avoiding Clinical Decision Support Malfunctions

Adam Wright, PhD

2C: Peer Support: Mitigating the Toll of Medical Errors

Jo Shapiro, MD, FACS

Session Options 3A - 3C

11:40am - 12:25pm

3A: Analytics: What is the Time to Value? An Overview of Clinical, Financial, Operational and Research Analytics Transformation

Hakim Lakhani and Jeff Durney

3B: BRIDGE Clinic

Scott Weiner, MD, MPH, FACEP, FAAEM, and Christin Price, MD

3C: Accountable Care Organizations

Jessica Dudley, MD

12:25pm - 1:25pm

Networking Lunch


Session Options 4A - 4C

1:25pm - 2:10pm

4A: Improving Patient Access: Results of a Strategic Plan to Create Next-Day Access for New Patients with Cancer

4B: Ambulatory Safety Nets: Creating High-Reliability Solutions to Prevent Missed and Delayed Diagnoses

Sonali Desai, MD, MPH, Kunal Jajoo, MD, and Ramin Khorasani, MD, MPH

4C: Patient Safety Learning Lab

Jeffrey Schnipper, MD, MPH

2:10pm - 2:20pm

Snack Break

Refreshments provided

Session Options 5A - 5C

2:20pm - 3:05pm

5A: Broad Implementation of a Real-Time Locator System to Improve Efficiency and Patient Experience in a Large Ambulatory Oncology Setting

5B: PANEL: Strategies for Maintaining Quality Care during National Drug Shortages: Lessons Learned from Large AMCs and Community Hospitals

Michael Cotugno, RPh, Christopher Fortier, PharmD, FASHP, Richard Meinking, PharmD
Moderator: Kate Ulbricht, PharmD, MBA, CPPS

5C: Reliability Management Systems

Christian Dankers, MD, MBA

Keynote Address and Reception

3:15pm - 4:05pm

Communication Resolution Programs? Just Align with the Mission

Richard Boothman

4:15pm - 5:15pm

Networking Reception

Join us for refreshments and networking with your faculty and colleagues

7:00am - 8:00am


Keynote Address

8:00am - 8:50am

Free from Harm

Tejal Gandhi, MD, MPH, CPPS


9:00am - 9:45am

6A: Bringing Ambulatory Care to the Patient's Home: Launching a Telehealth Program

Daniel Kavanaugh, MBA and Adam Licurse, MD

6B: Necessary Fallibility: It’s OK to Be Human

Charles Pozner, MD

6C: Peer-to-Peer Assessment of AMC Quality and Patient Safety—A New Tool for Healthcare: Results from MGH and Johns Hopkins Pilot

Elizabeth Mort, MD, MPH

9:45am - 10:00am

Coffee Break

Refreshments provided


10:00am - 10:45am

7A: Aligning Funding and Sustainability of Innovation with Organizational Strategy

Karl Laskowski, MD, MBA and Paige Wickner, MD, MPH

7B: Multidisciplinary Strategies for Developing Medication Safety in a Just Culture Environment

Heather Dell’Orfano, PharmD, CACP, CPPS, BCPS AQ-Cardiology and Caryn Domenici Belisle, RPh, MBA

7C: Advancing Patient-Provider Communication

Emily L. Aaronson, MD, MPH


10:55am - 11:40am

8A: Leveraging Data and IT to Improve Care Delivery: A Case Study in Using Data Analytics to Address Novel Care Challenges

Rebecca Cunningham, MD and Brandon Hehir, MBA

8B: Primary Care's Quality Challenge: Making the Transition from Volume to Value

Richard Gitomer, MD, MBA

8C: Everyday Improvements: Intro to Daily Management Systems at Brigham and Women's Hospital

Jonathan Baum, MBA, Mark Galluzzo, MHA, ORT/L, and Conrad Charles Worrell, RN

11:40am - 12:40pm

Networking Lunch



1:25pm - 1:35pm

Snack Break

Refreshments provided

9C: Equity in Healthcare

Thomas Sequist, MD, MPH

9B: Addressing Social Determinants of Health in Primary Care

Cheryl R. Clark, MD, ScD

12:40pm - 1:25pm

9A: Engaging Staff in Clinical Innovation: Training and Wellness

Jessica C. Dudley, MD and Dana Opas, MPH


10C: Hospital-Wide Safety Huddles

Charles Morris, MD, MPH, Madelyn Pearson, DNP, RN, NEA-BC, and Julia Sinclair, MBA

10B: Sepsis Quality Improvement Initiatives

Anthony Massaro, MD, and Chanu Rhee, MD, MPH

1:35pm - 2:20pm

10A: Bringing Inpatient Care to the Patient's Home

Elizabeth Cullen, MS and David Levine, MD, MPH, MA

Closing Keynote Address

2:25pm - 3:15pm

Implementing and Sustaining a Safer Culture: What Really Works

Gregg Meyer, MD, MSc